Privacy Policy

NeuralEdge Insights ("we," "us," "our," or "Company") operates the website https://ai-exploratorium.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site or use our services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Contact Information: Full name, email address, phone number, and mailing address when you fill out forms, request consultations, or contact us
• Inquiry Information: Subject matter, message content, and any other information you provide when contacting us
• Course Enrollment Information: Educational background, professional experience, and learning preferences when you inquire about or enroll in our programs
• Communication Preferences: Your preferences for receiving marketing communications and newsletters

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, time spent on pages, links clicked, referring website addresses, and other browsing behavior
• Location Information: General geographic location based on your IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you interact with our content
• Analytics providers who help us understand Site usage
• Advertising partners who assist with our marketing campaigns
• Public databases and data aggregators

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our educational services, respond to inquiries, and process course enrollments
• Communication: To send you confirmation emails, course information, updates about our programs, and respond to your questions
• Marketing: To send promotional materials, newsletters, and information about events or programs that may interest you (with your consent where required)
• Personalization: To customize your experience on our Site and provide content relevant to your interests
• Analytics: To analyze Site usage, understand user behavior, and improve our services
• Security: To detect, prevent, and address technical issues, fraud, and security incidents
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights and those of our users
• Research and Development: To develop new programs, improve existing offerings, and conduct educational research

3. Legal Bases for Processing (EEA and UK Users)

If you are located in the European Economic Area (EEA) or United Kingdom (UK), we process your personal information based on the following legal grounds:

• Consent: When you have provided explicit consent for specific processing activities
• Contract Performance: To fulfill our contractual obligations when you enroll in our programs
• Legitimate Interests: To operate our business, improve our services, and pursue our legitimate business interests
• Legal Obligations: To comply with applicable laws and regulations

4. How We Share Your Information

We may share your information with the following categories of recipients:

4.1 Service Providers

We engage third-party companies and individuals to perform services on our behalf, including:

• Cloud hosting and storage providers
• Email delivery and marketing automation services
• Customer relationship management (CRM) platforms
• Analytics and data processing services
• Payment processors for transaction handling

4.2 Business Partners

We may share information with educational institutions, technology partners, and other organizations to enhance our program offerings.

4.3 Advertising Partners

We work with advertising networks and platforms (such as Google Ads and Facebook) to deliver targeted advertisements. These partners may receive limited information to facilitate advertising campaigns.

4.4 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders, or government requests)
• Investigations of potential violations of our terms
• Protection of our rights, property, or safety, or that of our users
• Emergency situations involving potential threats to personal safety

4.5 Business Transfers

In connection with any merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance user experience and collect information:

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for Site functionality and security
• Performance Cookies: Help us understand how visitors use our Site
• Functionality Cookies: Remember your preferences and personalize your experience
• Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

5.2 Your Cookie Choices

You can manage cookie preferences through our cookie banner and your browser settings. Note that disabling certain cookies may limit Site functionality. To opt out of interest-based advertising, visit www.aboutads.info/choices or www.youronlinechoices.eu.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal, regulatory, accounting, or reporting requirements
• The existence of ongoing relationships (e.g., active student enrollment)

When we no longer need your information, we will securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing based on legitimate interests
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Receive your information in a structured, machine-readable format
• Withdraw Consent: Withdraw previously given consent at any time

8.2 California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, and shared
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

8.3 EEA and UK Residents (GDPR Rights)

If you are located in the EEA or UK, you have rights under the General Data Protection Regulation, including those listed above and the right to lodge a complaint with your local supervisory authority.

8.4 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection
• Other legally recognized transfer mechanisms

11. Third-Party Links

Our Site may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Marketing Communications

With your consent, we may send you marketing communications about our programs, events, and services. You can opt out of receiving marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at the email address below
• Adjusting your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to our services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email or through a prominent notice on our Site
• Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Information

15. Supervisory Authority

If you are located in the EEA or UK and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

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